CUSTOMER EXPERIENCE EXCELLENCE
Learn how to make your customer service not just good, but excellent!
This one-day course is suitable for anyone who seeks to improve their knowledge and skills in customer service. It is suitable for those just starting their career, and those responsible for customer service at a higher level in an organisation.
The methods introduced are applicable for both external and internal customer service.
A course completion certificate will be issued.
Understand, assess, build, show, improve, resolve & care are the "vital verbs" of this course.
I will help you to stand out from the crowd. Excellence is an attitude. It is an endless journey!
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