CUSTOMER EXPERIENCE EXCELLENCE

Learn how to make your customer service not just good, but excellent!

This one-day course is suitable for anyone who seeks to improve their knowledge and skills in customer service. It is suitable for those just starting their career, and those responsible for customer service at a higher level in an organisation.

The methods introduced are applicable for both external and internal customer service.

A course completion certificate will be issued.

Understand, assess, build, show, improve, resolve & care are the "vital verbs" of this course.

I will help you to stand out from the crowd. Excellence is an attitude. It is an endless journey!

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Created by

Tea Nevala

My name is Tea Nevala. I have been in aviation since 1990 and have extensive experience as a Senior Cabin Crew Member, a Training Manager and in a variety of training roles. I am an aviation-certified trainer. I am able to support you throughout the entirety of your development plan, from first steps until completion.